15 Questions to Ask When Implementing EHR Software

One of biggest purchase decisions you can make for your practice is deciding on an electronic health record (EHR) system. It’s more than just buying software, it’s committing to using a system for the long haul.

Here are several questions to help you vet potential EHR vendors before purchase:


  • What is included with the initial cost? Is there a set-up cost?
  •  What different pricing options are available?


  • What is your experience working with practices such as ours?
  • Do we have the ability to customize the software to our needs? If so, what is the process and what limitations might there be?
  • How often do you publish software updates and are the updates free to your clients or do you charge extra?
  • How does your product help us demonstrate Meaningful Use?


  • Are there additional costs for implementation? What is the implementation process like?
  • Is training included when the software is implemented at my practice?
  • Can you migrate data from our existing EHR? What is the process?
  • How you handle technical support? How quickly will you respond and in what way? Will we have a go-to contact or will we be directed to a call center when we need help? What do you charge for technical support?
  • Does your EHR integrate with existing practice management software?


  • Can you demonstrate how what the workflow will looks like using this software?


  • Is your product certified? By who?
  • Who owns the data in the software?
  • What security measures are in place to protect our patients’ records?

Experience with OD Online can do for your practice.